Refund & Return

Shipping Policy

1. Domestic Shipping (India):
Processing Time: Orders are processed within 1-3 business days.
Shipping Time: Standard shipping typically takes 3-7 business days, depending on your location.

Courier Partners: We partner with reliable courier services to ensure timely delivery across India.

2. International Shipping (USA):
Processing Time: Orders are processed within 1-3 business days.
Shipping Time: Standard shipping typically takes 5-10 business days, depending on your location.


Courier Partners: We use trusted international courier services to deliver your orders safely and promptly.

3. Order Tracking:
Once your order has been shipped, you will receive a confirmation email with tracking information. You can track your order using the provided tracking number.

4. Shipping Restrictions:
Please note that we currently do not ship to PO Boxes or APO/FPO addresses.

5. Customs and Duties:
For international orders, customs and duties may apply depending on the destination country. These charges are the responsibility of the customer.

6. Delays:
While we strive to meet our estimated delivery times, occasional delays may occur due to factors beyond our control, such as customs processing or carrier delays. We appreciate your understanding and patience.

Return & Refund Policy

1. Return Eligibility:
We accept returns within 14 days of delivery for items that are unused, in their original packaging, and in the same condition as when you received them.
Certain items such as customized products or personal care items may not be eligible for return. Please check the product page for specific return information.

2. Return Process:

  • Step 1: Contact our customer service team at care@vayuhub.com within 14 days of receiving your order to initiate the return process. Please include your order number and reason for return.
  • Step 2: Once your return is approved, we will provide you with return instructions, including the return shipping address.
  • Step 3: Ship the item back to us in its original packaging. Please ensure the item is securely packed to prevent damage during transit.

3. Return Shipping Costs:
For domestic returns (India), the return shipping cost will be borne by the customer unless the item was damaged or incorrect.
For international returns (USA), customers are responsible for return shipping costs unless the item was damaged or incorrect.

4. Refunds:
Once we receive your return, we will inspect the item and notify you of the approval or rejection of your refund. If approved, your refund will be processed to the original method of payment within 5-7 business days.
Shipping fees (if applicable) are non-refundable.

5. Exchanges:
If you wish to exchange an item, please follow the return process and place a new order for the desired item.

6. Damaged or Defective Items:
If you receive a damaged or defective item, please contact us immediately at [Email Address] with photos of the damage. We will arrange for a replacement or refund as quickly as possible.

7. Non-Returnable Items:
Gift cards, downloadable software products, and perishable goods are non-returnable.

8. Contact Us:
If you have any questions about our shipping or return policies, please reach out to our customer support team at care@vayuhub.com.